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International Shipping:

Miofive products are shipped for FREE via standard shipping and are normally delivered within 5-7 business days after receiving the order, except for holidays. Orders placed over the weekend are dispatched on Mondays. We ship with First Class and Priority Mail using USPS. If you prefer UPS, please select the UPS shipping method during checkout.

Please NOTE: We do NOT take responsibility for stolen packages or claims stating items were not received even after the tracking status shows that it was delivered on the carrier's website. Once the carrier's site shows that the package was delivered, we have fulfilled our service of shipping the item to you with the valid tracking number.

Shipping Cost:

We offer free standard shipping for all US customers.

Order Delay Shipping Policy:

At Miofive, we strive to ensure the timely delivery of your orders. However, unforeseen circumstances may occasionally cause shipping delays. We understand the importance of keeping you informed throughout the process. Please review the following policy regarding order delays:

Processing Time: Once your order is placed, it will undergo processing before shipment. Our standard processing time is typically 1-2 business days. During high-demand periods or promotional events, processing times may be slightly longer. We appreciate your patience during these busy periods.

Shipping Carrier Responsibility: Once your order has been handed over to the shipping carrier, it is their responsibility to deliver the package to you within the estimated delivery time. While we work with reliable shipping partners, occasional delays beyond our control may occur, such as weather conditions, customs clearance, or logistical disruptions.

Tracking Information: Upon shipment, we will provide you with a tracking number that allows you to monitor the progress of your package. Please note that tracking information may take some time to update, and occasional delays in tracking updates are normal.

Communication and Support: If you experience a significant delay in receiving your order or have any concerns, we encourage you to reach out to our customer support team. Our dedicated team will assist you in tracking your package, investigating any delays, and providing updates on the status of your order.

Resolution Options: In the event of a prolonged shipping delay beyond the estimated delivery time, we will take appropriate measures to resolve the issue. We ask that you please allow us a 14-business-day waiting period before we can take action for the desired resolution. This may include offering a replacement shipment, issuing a refund, or providing an alternative solution based on your preference and availability.

Please note that this policy applies to standard and expedited shipping services.

We value your satisfaction as our customer and will make every effort to address any shipping delays promptly and efficiently. Thank you for choosing Miofive, and we appreciate your understanding regarding unforeseen shipping challenges.

Wishing you a joyful and fulfilling life!